Refund policy

At Moffett Route Supply, your satisfaction is our priority. If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery for items in their original, unused condition and packaging.

To initiate a return: Contact us at info@moffettroutesupply.com with your order number and reason for return. We'll provide return instructions within 1–2 business days.

Refunds will be issued to the original payment method within 5–7 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Items that are worn, damaged, or missing original packaging may not be eligible for a full refund.

Refund Policy

At Moffett Route Supply, your satisfaction is our priority. We accept returns within 30 days of delivery for items in their original, unused condition with tags and original packaging.

How to Start a Return Contact us at info@moffettroutesupply.com with your order number and reason for return. We'll provide return instructions within 1–2 business days. Please note that items sent back without first requesting a return will not be accepted.

Damages & Issues Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can make it right.

Exceptions / Non-Returnable Items We cannot accept returns on perishable goods, custom or personalized items, personal care goods, hazardous materials, flammable liquids or gases, sale items, or gift cards.

Exchanges The fastest way to get what you want is to return the original item and place a new order once the return is accepted.

European Union Orders If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason, provided the item is in its original condition with proof of purchase.

Refunds Refunds are issued to your original payment method within 5–7 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error or a defective product. Items that are worn, damaged, or missing original packaging may not be eligible for a full refund.

If more than 15 business days have passed since your return was approved, please contact us at info@moffettroutesupply.com.